dtb22 Privacy Policy

Information We Collect

dtb22 collects the following types of personal information to operate its services properly. This information is used only for lawful and necessary purposes:

• Identity Information: Full name, date of birth, and national ID or passport number (required for age verification).
• Contact Information: Email address and mobile number, used for account registration and customer support.
• Financial Information: bKash, Nagad, Rocket, or bank account details, required for deposit and withdrawal processing.
• Technical Information: IP address, browser type, device identifiers, and cookie-based user data.
• Transaction History: Records of deposits, withdrawals, bets, and overall account activity.

How We Collect Information

dtb22 collects information through various direct and indirect means. Each method is fully transparent and depends on your consent:

• Registration Process: Information you provide directly when creating an account.
• Service Use: Data generated automatically while playing games or processing deposits and withdrawals.
• Customer Support Contact: Information you share via live chat or email.
• Cookies and Tracking Technologies: Information about website usage collected automatically.
• Third-Party Verifiers: Information received from third parties for identity and age verification as part of legal obligations.

Purpose of Using Information

Collected information is used only for the purposes listed below. We never sell your information or share it with third parties without permission:

• Ensuring account management and identity verification.
• Completing deposit and withdrawal transactions securely.
• Verifying users are 21+ and ensuring responsible gaming.
• Meeting applicable legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Providing customer support and resolving issues.
• Maintaining platform security and preventing fraud.
• Analyzing user experience to improve service quality.
• Sending relevant offers and promotional information subject to your consent.

Use of Cookies and Similar Technologies

dtb22 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that improve website functionality.

• Essential Cookies: These are necessary for maintaining login sessions and security protection.
• Performance Cookies: Help monitor website usage to improve service quality.
• Preference Cookies: Remember your language and display preferences.
• Analytics Cookies: Used for anonymous traffic analysis.

You can control or delete cookies at any time through your browser settings. However, disabling certain cookies may limit website functionality.

Data Storage and Security Measures

dtb22 follows industry-leading security measures to protect your personal information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on high-security servers with regular backups.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

The data retention period is determined based on legal requirements and business needs. Even after account closure, information may be retained for a specified period to meet legal obligations.

Sharing Information with Third Parties

dtb22 never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Identity Verification Services: With authorized third-party organizations to complete the KYC (Know Your Customer) process.
• Law Enforcement Agencies: With government authorities pursuant to court orders or legal obligations.
• Technology Service Providers: Technology partners required to operate the platform, who work under strict confidentiality agreements.

Each third-party partner is contractually bound to comply with our privacy standards and applicable legal regulations.

Your Rights and Controls

As a dtb22 member, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or outdated information be updated.
• Right to Erasure: You may request that specific information be deleted, provided it does not conflict with legal obligations.
• Right to Restrict Processing: You may request that processing of your information be limited in certain circumstances.
• Right to Opt Out of Promotional Communications: You may opt out of marketing communications at any time.
• Right to Data Portability: You may obtain a copy of your data in a readable format.

To exercise any of the above rights, contact our support team via live chat or write to the email address listed below.

Protection of Minors

dtb22 strictly does not provide services to anyone under 21 years of age. Our position on this is clear:

• Age verification at registration is mandatory and is part of the KYC process.
• If a user is identified as a minor, their account will be closed immediately.
• Any information collected from minors will be securely deleted.
• If a parent or guardian believes their child has registered on this platform, please contact us immediately.

International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases:

• We ensure that all data transfers are completed with appropriate safeguards in place.
• Third-party recipients are contractually bound to comply with dtb22's privacy standards.
• Applicable data protection laws and regulations are followed for international transfers.

Changes to This Policy

dtb22 reserves the right to update this privacy policy from time to time. Our commitments regarding changes are as follows:

• Advance notice will be sent to the registered email address for any significant changes.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.
• Previous versions of the policy will be provided through customer support upon request.

Response to Security Breaches

In the event of a data breach, dtb22 will take immediate action:

• Affected users will be notified within 72 hours of the breach being confirmed.
• Transparent information will be provided about the nature of the breach, its potential impact, and the steps taken.
• Immediate technical remediation steps will be taken and affected users will be supported.